Legal

Terms of service

Last updated: 5 November 2026

These Terms are between:

Supplier: [PLACEHOLDER: “Dale Hurst trading as Opsryx” OR Ltd name + company number]

Address: [PLACEHOLDER: geographic address]

Email: contact@opsryx.com

and the Customer (the business named on the signup or order).

By creating an account, starting a trial, or paying for Opsryx, you agree to these Terms on behalf of that business. Opsryx is sold for business use only (manufacturing / related B2B). If you are a consumer, do not use the paid services under these Terms — contact us instead.

1. Services

We provide software subscriptions, which may include:

  • Opsryx Apps modules (e.g. Catalog, Kanban, Label Maker, Skills, and SOP when launched), hosted at apps.opsryx.com
  • Opsryx Complete (full plant system on a private cloud server per plant), accessed via app.opsryx.com / your plant URL
  • Optional free tools (e.g. Pallet Sheet Generator) under their own page terms

Features are as described on opsryx.com at the time of purchase. We may improve the product; we will not remove material paid functionality without reasonable notice except for legal or security reasons.

ISO 9001: We describe relevant features as ISO 9001-ready. We are not an ISO certification body and do not claim your business is certified.

2. Accounts and access

  • You must provide accurate company and admin details.
  • You are responsible for user credentials and for your users’ actions.
  • You must not misuse the service (see Acceptable Use below).
  • Seat / user limits: [PLACEHOLDER: Dale to confirm — either “no per-seat operator charges within the plan” or state plan seat caps of 10 / 30 / other]. Marketing and billing must match this clause.

3. Trials

  • Unless stated otherwise for a specific product, paid modules include a 14-day trial.
  • A payment card is required on day one.
  • No subscription charge is taken for the first 14 days.
  • If you have not cancelled before day 15, billing starts at the then-current plan price for the modules you selected (monthly or yearly as chosen).
  • We do not offer a “free trial with no card”.

4. Fees, renewal, cancellation, refunds

  • Prices are as shown at signup or on your order. Customer-facing copy does not discuss VAT; invoices will show any tax treatment required by law at the time.
  • Subscriptions renew automatically each month or year until cancelled.
  • Cancel: [PLACEHOLDER: in-app billing portal path AND/OR email contact@opsryx.com from the admin address]. Cancellation stops the next renewal; [PLACEHOLDER: whether unused period is refundable — suggest: no refunds for partial periods except where required by law or if we materially fail to provide the service].
  • Onboarding fees for Complete (if any) are agreed separately and [PLACEHOLDER: refundable / non-refundable once work starts].
  • Late payment may lead to suspension after notice.

5. Customer data and privacy

  • Our Privacy Notice explains how we handle personal data when we are controller.
  • For personal data you enter into the Apps or Complete (staff, etc.), you are controller and we process it under the Data Processing Agreement (DPA).
  • You must have a lawful basis to upload personal data (especially employee data).

6. Acceptable Use

You must not: break the law; probe or attack the service; resell access without our written OK; upload malware; or use the service to send unlawful spam. We may suspend for serious or repeated breach.

7. Service level (light)

  • We aim for high availability and will use reasonable skill and care.
  • Target: [PLACEHOLDER: e.g. 99.5% monthly uptime excluding planned maintenance and factors outside our control].
  • Complete: each plant runs on its own private cloud server; maintenance windows will be notified where practical.
  • No “UK hosting” claim is made in these Terms unless [PLACEHOLDER: confirmed hosting region] is filled in after Dale confirms.

8. Security

We apply appropriate technical and organisational measures (access control, encryption in transit, backups as described in the DPA / security schedule). You must keep endpoints and passwords secure.

9. Intellectual property

We (and our licensors) own the Opsryx software and branding. You own your content. You grant us a licence to host and process your content solely to provide the service.

10. Confidentiality

Each party keeps the other’s non-public information confidential, except where disclosure is required by law or to professional advisers under confidence.

11. Liability

[PLACEHOLDER — solicitor required] Suggested shape for B2B SaaS:

  • No liability for indirect or consequential loss, loss of profit, or loss of data to the extent not caused by our breach of the DPA security obligations.
  • Cap: fees paid in the [PLACEHOLDER: 12] months before the claim.
  • Nothing excludes liability for death/personal injury caused by negligence, fraud, or other liability that cannot be limited by law.

12. Term and termination

  • Either party may terminate for material breach not remedied within [PLACEHOLDER: 14] days of notice.
  • On termination we will disable access and handle customer data as in the DPA (export / delete).

13. Changes to these Terms

We may update these Terms with notice to the account admin (email or in-app). Continued use after the effective date constitutes acceptance, except where the law requires explicit consent for a material change.

14. Contact

Opsryx — [PLACEHOLDER: trading identity]

[PLACEHOLDER: address]

contact@opsryx.com